The key to providing quality service in a highly technical field such as ours, is knowledge. We ensure through our complete and thorough knowledge of our principals’ products, that our clients are provided with the best possible solutions to their needs. However, knowledge here, does not only refer to our products, but also the ability to understand our clients’ work and work objectives. We lay emphasis on spending time trying to understand our clients’ output objectives, and constantly keep ourselves updated, in order to be able to extend the best possible understanding to them.
We believe in providing solutions that are right for our clients, rather than just pushing products. Hence, we strive to get to know our clients, their objectives and the results that they desire from their work, be it a research study or a manufacturing project. Familiarizing ourselves with their work, gives us the ability to suggest solutions that can optimally address their specific needs.
Moreover, we don’t just stop at providing products. For us, closing the sale, is only the beginning of the relationship. Our real joy lies in actually seeing our clients succeed in their endeavors and achieve their desired results.
Thus, we aim to constantly stand by our clients and ensure that they are able to make the best use of our systems. In order to achieve this, we provide constant technical support and customer service, thereby ensuring that our clients can focus on innovating, as opposed to worrying about equipment.
We ensure that our service philosophy is not just theory, but actually put into practice. In order to make the ‘know’ and ‘care’ actionable, our sales and service engineers are trained at our principals’ facilities in different parts of the world, allowing them to develop a first hand understanding of each product that we carry. This enables them to provide our clients with installations and the best technical support possible. In fact, we make our service promise a core part of their performance evaluation, in order to ensure best in class customer service. With offices across India i.e. in Mumbai, Chennai, Delhi and Kolkata, we strive for the best possible reach and prompt action.